Privacy Policy

Last Updated: July 2, 2025

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This Privacy Policy explains data practices for the products, services, and websites provided by Alpaka Games Oyun Yazılım ve Pazarlama Anonim Şirketi and its group companies (collectively, "Services"). Please read this Privacy Policy carefully, and keep in mind that our practices and the data we collect may differ depending on how you use the Services. The Services are also subject to any other terms and policies included in our Services.

Categories of Information Collected

The type of information we collect depends on how you use the Services. Generally, we collect the following information:

Identity Information: Name, username, gamer tag, account credentials (user name and password).
Contact Information: Postal and email address, phone number.
Unique Identifiers: unique IDs, mobile device ID, platform ID, gaming service ID, advertising ID (IDFA, Android ID) and IP address.
Protected Characteristics: Age and gender.
Customer Transaction Information: Purchase and usage history and preferences, including gameplay information.
Billing Information: Payment information (credit / debit card information) and shipping address.
Internet / Electronic Activity: Web / app browsing and gameplay information related to the Services; information about your online interaction(s) with the Services or our advertising; and details about the games and platforms you use and other information related to installed applications, contents of communications via chat features and functionality.
Device and Usage Data: Device type, software and hardware details, language settings, browser type and version, operating system, and information about how users use and interact with the Services (e.g., content viewed, pages visited, clicks, scrolls).
Profile Inferences: Inferences made from your information and web activity to help create a personalized profile so we can identify goods and services that may be of interest.
Audio and Visual Information: Account photos, images, and avatars, audio information via chat features and functionality, and gameplay recordings and video footage (such as when you participate in playtesting).
Location Information: Precise location information (if you allow the Services to collect your location).

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How We Use Information

We use the information we collect within Alpaka as follows:

Provide the Services
Fulfill product orders and other requests, respond to your questions, and communicate with you
Enhance and personalize your experience on the Services, including to recognize you, maintain your preferences and settings, connect you with other users and link to your third-party platform, gaming, and social networking accounts
Provide technical and other support
Review the use and operations of the Services, develop new products or services, and conduct analyses to enhance or improve our software, content, marketing, support, and Services
Conduct internal marketing and demographic studies
Address issues with the Services or other business needs
To protect the security or integrity of the Services, users and our business such as by protecting against and preventing violation of our terms and policies, including combating fraud, piracy, cheating, tampering, unauthorized transactions, claims, and other liabilities, and managing risk exposure
Interact on your behalf with the third-party platform, gaming, and social networking accounts you connect with our Services
Participate in other processing that we inform you about when you provide your information or when you consent to such processing
Comply with the applicable laws and other regulations
Provide you and other users with customized content, targeted offers, and advertising on the Services, via email and text message, or on other sites, mobile applications, or social media on behalf of Alpaka or our business partners
Contact you with information and promotional materials
Administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners
Analyze our users, in combination with other data, to assess our user base and target marketing at other similar groups

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Legal Bases to Process Personal Data

If you are based in a location that requires us to establish legal grounds, we process your information on the following grounds:

Establish and perform our contract with you (such as the terms applicable to our Services, or to take steps at your request, such as to complete transactions with you and to allow you to play our games online)
Compliance with a legal obligation
For our or our partners' legitimate interests, such as to improve our products and services; perform analytics to better understand our users; conduct direct marketing (when we do not need your consent); otherwise supporting our business, operations, and services; and enforce and prevent violations of our terms or policies
Protect your vital interests or those of another person (for example, another player)
With your consent, such as when you sign up for direct marketing or you connect your Alpaka account with a third-party service

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Sources of Information We Collect

How we obtain information depends on how you use the Services. For example, we collect information:

you provide directly to us, such as when you set up an account, sign-up for marketing, or contact us
about the games you play (automatically)
from third-party platforms, such as when you play our games or access our Services with third-party accounts
automatically, including through cookies and similar tracking technologies
from third parties, such as advertising networks, business partners, third party information providers, and other players

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Disclose of Your Personal Data

As detailed below, we share your information with:

vendors that perform support and other services for us
Alpaka group companies
advertising service providers and third-party advertising partners
other third parties (e.g., for collaborative offerings, legal and safety purposes, in connection with the sale or transfer of a business or asset, and other purposes with your permission)
other users, such as when you participate in open communities or events, or information published on leaderboards

Information about third-party advertising partners can be found in the cookie preference tool, where available, or in-game privacy and advertising settings, applicable for the Service.

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Public Postings

If you share personal information, post an image or video, or provide other content in public forums such as on a message board, chat room, comment field, or profile page, other people can view, collect, and use that information. If your username or ID contains your name, your name will be publicly available on leaderboards and elsewhere as described in this Privacy Policy. Users of such public forums may be able to identify you, use the information to send you messages, or copy any of the images, video, or content you have shared. There is no expectation of privacy or confidentiality on any of these public forums. Please do not share your personal information in public forums or in your username or ID. You are responsible for any information or content you publicly post using our Services.

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Data Rights

If you are from the European Economic Area or in certain countries, you are also entitled (with some exceptions and restrictions) to:

Access: You have the right to request information about how we process your personal data and to obtain a copy of that personal data.
Rectification: You have the right to request the rectification of inaccurate personal data about you and for any incomplete personal information about you to be completed.
Objection: You have the right to object to the processing of your personal information, which is based on our legitimate interests.
Deletion: You can delete your account by using the corresponding functionality directly on the service.
Automated decision-making: You have the right to object a decision made about you that is based solely on automated processing if that decision produces legal or similarly significant effects concerning you.
Restriction: You have the right to ask us to restrict our processing of your personal data, so that we no longer process that personal data until the restriction is lifted.
Portability: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and to have that personal data transmitted to another organization in certain circumstances.
Complaint: You have a right to lodge a complaint with the authorized data protection authority if you have concerns about how we process your personal data. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.

You may, at any time, exercise any of the above rights, by contacting us via connect@alpkagames.co together with a proof of your identity, i.e. a copy of your ID card, or passport, or any other valid identifying document.

In some cases, we may not be able to give you access to your personal data that we hold, if making such a disclosure would breach our legal obligations to our other Alpaka Users or if prevented by any applicable law or regulation.

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Manage Your Account, Communications, and Data

We provide several options for you to manage your Service account, communications you receive from us, and how we use your information. These include through the settings in your Service account; email unsubscribe and deletion tools; and opting out of interest-based ads.

Service Accounts

You can manage how we use your personal information and the communications that you receive from us through the account, communications, and privacy settings in your Services account.

Email Unsubscribe

You can unsubscribe from marketing emails from Alpaka by using the unsubscribe link provided in the email.

Interest-Based Ads

On your mobile device, you may adjust your privacy and advertising settings to control whether you want to receive advertising based on your interests. To opt out from the use of your online activities for interest-based activities by participating providers, please visit the Network Advertising Initiative at http://www.networkadvertising.org/managing/opt_out.asp or the Digital Advertising Alliance at http://www.aboutads.info/. For visitors from the UK, EU, EEA or Switzerland, visit Your Online Choices at http://www.youronlinechoices.eu/.

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Data Retention

We'll keep your information for as long as necessary to provide you with the Services, fulfil our legal obligations, and/or exercise, defend or establish our rights.

We retain your information while your account is active, as needed to provide you Services, or to administer our Services. If you wish to delete your account or request that we no longer use your personal information to provide Services to you. If your account is inactive, we will maintain your account for the length of time for which we reasonably expect you to reengage with our Services. After such period, we will delete personal information, including your email address and log-in credentials, and you may no longer be able to access your account. We may still retain some of your personal information in our files for a reasonable period of time to resolve disputes, enforce our terms and policies, administer our Services, comply with technical and legal requirements, and/or other constraints related to the security, integrity, and operation of our Services, after which we will take steps to delete or archive your personal information.

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Children's Privacy

Generally, we direct our Services to a general audience and we do not knowingly collect personal information from children under 13 years old (or older, if applicable law provides for different protections). We may direct certain Services to an audience of all ages---including children. For these Services, we may restrict the collection of personal information on the Services from anyone, apply an age gate allowing children to use the Services while restricting the collection of personal information on the Services from children, or get a parent's permission to collect personal information from children. If we become aware that a child has provided personal information without a parent's permission, we will promptly delete this information. We encourage parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when using the Internet.

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Data Security

We follow generally accepted industry standards and maintain appropriate safeguards to help protect the security, integrity, and privacy of the information we collect about you. These security measures are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, and unauthorized disclosure of, or access to, the information under our control. However, no system can be 100% secure and we cannot guarantee our security measures.

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International Transfers

We and our vendors and partners may process, transfer, and store information about you in connection with the Services in Türkiye and other countries that may not have privacy laws equivalent to the country where you reside. We take steps to apply appropriate safeguards when we transfer that information.

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Third-Party Terms, and Links to Other Sites

Use of our services and products may be subject to other terms and disclosures provided by us, platform manufacturers, and other partners, including: (i) the terms that accompanied your purchase; (ii) terms applicable to online Services; (iii) other terms and disclosures made available to you by us or third parties. We are not responsible for practices on third-party sites that may be linked to the Services.

If you connect to us through third-party services such as platform, mobile device, gaming, and social networking accounts, that third-party's terms and privacy policy govern your use of that service. We are not responsible for third-party services.

Our Services may direct you to third-party sites. If we link to another site, it is not an endorsement, authorization, or representation of our affiliation with that third party. Please review the privacy policy of the other site before you submit any of your personal information to that site.

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Changes to Privacy Policy

We reserve the right to make changes to this Privacy Policy. Please check back from time to time to review these changes. If we change this Privacy Policy in a material way, we will provide appropriate notice to you and, as appropriate, provide additional choices regarding such change. As permitted by applicable law, your continued use of the Services means that you accept these changes.

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Contact Us

If you have questions about this Privacy Policy, please contact us via connect@alpakagames.co.